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FAQ

Frequently Asked Questions 

Getting started 

What is CFS online shopping?

eshop.checkersfs.co.za is an online facility which enables you to shop on our website, and have your order delivered to your business or home. Checkers Food Services manages the entire process – from the procurement of products right down to the delivery. 

Who qualifies for online shopping?

All CFS clients qualify for online shopping.

  • No credit account needed – you can simply pay with your debit or credit card at checkout.
  • You do not have to be a business – we deliver to your home as well.  

How do I register?

All customers with an existing CFS credit account qualify for online shopping, and can use the eshop.checkersfs.co.za facility. If you require login details for your existing credit account with CFS, please contact jcsaunders@checkersfs.co.za with your FS number, email address, and business name.

If you would like to purchase online for home delivery using your debit/credit card, please register at https://eshop.checkersfs.co.za/T-register. 

Who do I contact for help?

If you need assistance, you can: 

    1. Send an email to jcsaunders@checkersfs.co.za.
    2. Call 021 507 3440 during office hours: Monday to Friday from 08:00 to 17:00 and Saturday 08:00 – 13:00. 
    3. Use the online chat on our website. 

What if I’ve forgotten my password?

On the login page, simply click on "Forgotten Your Password?" and follow the prompts to reset your password.   

Placing an order 

How do I log in?

Select the link https://eshop.checkersfs.co.za/login, orgo to the left-hand side of the CFS homepage and select "Login" (the lock icon). You will be directed to the login page, where you can enter the username and password given to you during the registration process.  

How do I add products to my cart?

Once you've found the product you're looking for, select the quantity you want to add by typing it in the box next to the "Add to Cart" button. When you click on the "Add to Cart" button, the item will be placed in your cart. Add one item at a time. You will receive a notification every time you add a product. Click on "View Cart" to see all the items in your cart, or keep shopping. 

How do I change quantities?

Select "View Cart" at the top right-hand corner of the page. 

Here you can review each item and change the quantity by typing a new number in the box and selecting "Update Shopping Cart". You can also remove items from your cart by selecting the "Remove" box and updating. 

Will I miss out on promotional or contract prices if I shop online?

Thanks to our automated pricing system, you will always pay the lowest price possible when shopping online. Don’t worry if the product is not listed under the most recent promotional price on the website – it will be correct once in your cart.  

Making a payment 

How do I check out?

  • Click on "View Cart" at the top right-hand of the page, and review the items in your cart. 
  • Click on the "Check Out" button at the bottom right-hand corner of the page, and follow the steps after that. 

How do I pay for my goods?

If you have a CFS account, you can either choose to pay with card, or to credit it to your account when you click on the "Check Out Now" button. 

Your credit agreement will dictate how many days you have to make the payment. This will be communicated on your monthly statement. If you don’t have a CFS account, simply pay using your debit/credit card at checkout. 

When will my order be processed and delivered?

Your order is processed automatically once you click on the "Check Out Now" button. Debit/credit card payers receive next day deliveries and standard cut-off times and delivery schedules apply.  

Receiving the delivery 

What if my order has missing, unwanted or damaged goods?

If there are any missing, unwanted or damaged items in your delivery, please verify with the delivery driver and fill in a Goods Returned Note (GRN).

For unwanted or damaged items, please give the goods back to the driver, who will return them to us so we can refund you. If you accept any incorrect items we will not be able to refund them at a later stage.

Please see our Terms and Conditions. For any further queries, please email us at complaints@checkersfs.co.za. 

What if my delivery is late?

We try to ensure that every delivery is made on time, but delays may occur due to unforeseen circumstances.

We will endeavour to communicate any delays to you as soon as possible and agree on the best course of action to get your order to you. To enquire about an order, please speak to one of our friendly consultants at 0861 728 464. 

Delivery Areas: 

How can I check if you deliver to my area?

We currently only deliver to Western Cape and Gauteng Areas.

 

 

How much does delivery cost?

If your order total is more than R1000 excluding VAT, we deliver FREE of charge within our delivery route, which can be viewed here:https://www.checkersfs.co.za/delivery_schedule.html.

If your order is below R1000 excluding VAT, you will be charged a delivery fee of R100.