Search
Filters
Close

FAQ

Struggling? Click here to download our Step-by-Step Guide to eShop or Call 021 507 3443 for assistance.

 

Frequently Asked Questions

Getting started

+       What is CFS online shopping?

eshop.checkersfs.co.za is an online facility which enables you to shop on our website, and have your order delivered to your business at no extra cost.  Checkers Food Services manages the entire process, from the procurement of products, right down to the delivery of products.

+       Who qualifies for online shopping?

All clients that have an existing credit account with Checkers Food Services qualify for online shopping.

+       How do I register?

Send an email to applications@checkersfs.co.za and a friendly consultant will register you for online shopping. It's a quick and easy process.

+       Who do I contact for help?

If you need assistance, you can send an email to lgericke@shoprite.co.za or call 021 507 3443 during the office hours: Monday to Friday from 08:00 to 17:00 and Saturday 08:00 – 13:00.

+       What if I have forgotten my password?

On the login page, click on ‘Forgotten your password?’ and follow the prompts to reset your password.  

Placing an order

+       How do I log in?

There is a ‘Shop Online’ button on the top right hand side of the home page. Click on the button and it will take you to the online shopping page where you can enter the username and password given to you during the registration process.

+       How do I add products to my cart?

When you've found the product you're looking for, select the quantity you want to add by typing it in the box next to the 'Add to Cart' button.  When you click on the 'Add to Cart' button, the item will be placed in your cart. Add one item at a time.  You will get a notification every time you add a product.  Click on ‘View Cart’ to see all the items in your cart or keep shopping.

+       How do I change quantities?

Select 'View Cart' at the top of the page.  Here you can review each item and change the quantity by typing a new number in the box. You can also remove items from your cart by selecting the ‘remove’ box and clicking on ‘update cart’.

+       Will I miss out on promotional or contract prices if I shop online?

Thanks to our automated pricing system you will always pay the lowest price when shopping online. 

Making a payment

+       How do I check out?

Simply click on 'View Cart' at the top of the page, review the items in your cart, select the block that certifies that you have read and accept the terms and conditions and click on the 'Check Out' button. Note that this is located at the bottom right hand corner of the page.

+       When do I pay for my goods?

You will be billed to your credit account when you click on the ‘Check Out Now’ button to place your order online.  Your credit agreement will dictate how many days you have to make the payment and this will be communicated on your monthly statement.

+       When will my order be processed and delivered?

Your order is processed automatically the minute you click on the ‘Check Out’ button.  Standard cut-off times and delivery schedules apply.

Receiving the delivery

+       What if my order has missing, unwanted or damaged goods?

If there are any missing, unwanted or damaged items in your delivery, please verify with the delivery driver and fill in a Goods Returned Note (GRN). For unwanted or damaged items, please give these back to the driver, who will return them to us so we can refund you. If you accept any incorrect items we will not be able to refund them at a later stage. Please see our Terms and Conditions.

+       What if my delivery is late?

We try to ensure that every delivery is made on time, but delays may occur due to unforeseen circumstances. We will endeavour to communicate any delays to you as soon as possible and agree the best course of action to get your order to you. To enquire about an order, call 0861 728 464.